Shop information
Privacy information
This page describes the order and support information used to serve shoppers’ requests.
Order and fulfillment details
Order information includes the buyer contact email saved with the order, the order reference and status, and its item names, variants, quantities, and amounts. Fulfillment information includes the selected method and option, destination, charge, guidance, saved delivery address or collection location, and any saved tracking details.
Order enquiries and general support
An order enquiry includes the message, its saved order association, and when it was created. A cancellation or physical-return request includes the buyer message, request type and status, saved next-step explanation and any return instructions, any explicit physical receipt, condition and disposition record, and timestamped request history. Refund tracking, when staff records it, includes the pending request and any manually verified full-refund amount, currency, dashboard evidence reference, staff identity, and time. A general contact request includes the name, email, and message supplied in the contact form.
How this information is used
These order and support details are used to fulfill orders, review order-linked cancellation or physical-return requests and their manually reconciled refund records, respond to order enquiries, and respond to general contact requests.